September 15, 2017 by: AirHop
The 1900 House and Guest House in Downtown Ashland
Interview with property owner Beth Neufeld:
1. How did you find out about AirHop?
I met Daniel Perry at a newly formed organization called ALAN (Ashland Lodging Accommodation Network) last year June 2016. Daniel attended our meeting and pitched his company AirHop!
2. Why did you choose to utilize AirHop’s services?
Oh my gosh where do I begin! I purchased a lodging business, lease and all December 2014 from my friend who owned it for 15 years. His personal business was taking off and the sell was eminent. It was called The Cycle Hostel. It was an established lodging business since the 1980’s with guests coming from all over the world to attend Ashland’s very own The United Bicycle Institute. The students attending the institute were about 85% of my business and the rest were travelers from VRBO & AirBnB! I never worked so hard in my life! I have had several businesses, but this was insane! I did daily cleaning to keep up, met students arriving all hours of the day and night, changing bunkbeds…. imagine attending a trade school, 12 students in one housing establishment at one time, anywhere from 1 to 4 weeks, they cooked daily; the kitchen was a disaster zone! Emails and phone calls from the students were plenty and those you had to chase down because they would never call or email with any arrival plans. These folks would just show up … “I’m here”...and it would be 11pm! I had zero time off, 7 days a week for $30.00 a bed per night! In walked Daniel Perry of AirHop in June 2016 with a life line! That night my head was spinning... my wheels started turning! It was a no brainer! Turn this hostel into 2 vacation rentals and sign me up with AirHop! I had bookings until the end of the year and knew I was done being a hostel. I did meet so many wonderful people and The United Bicycle Institute were great to work with…...but knew it was time to move on!
3. Which property is yours?
The 1900 House and Guest House, located at 56 North Third Street in Ashland, OR.
4. What appeals to you about using your property for vacation rentals?
The fact it is zoned commercial, location, location, location! No driving is necessary and we know what downtown can be like during the primo season! Let’s face it, there is money to made in a tourist driven town for housing! It can house up to 10 guests!
5. How does utilizing AirHop differ from when you were self-managing?
I think #2 answers this but to add knowing what I knew then and today…. my time is valuable and I did not have much of it! Since working with AirHop, I feel like I have a life! Granted, I do all the laundry, cleaning, plumbing, repairs, putz in the garden, meet guests when needed, communicate with the guests prior to arriving….but there is a sense of balance and control. It just works and I am a happy customer!
6. What is the most exciting part of property rentals?
To me, meeting the variety of people that come and go. I will say this about the hostel era, I did meet students from the globe, i.e. Singapore, Korea, etc.. I do like the brief brush with the guests.The quick interaction is just enough to make life a bit interesting…..
7. How long have you been using your property for vacation rentals?
2 years as a hostel and vacation rentals since January 2017!
8. How has your life changed after renting your property?
I felt like the first 2 years after purchasing the business was my training! Yes, I did a hospitality job over 32 years ago. I managed the Paradise Lodge, located on the wild and scenic section of the Rogue River after leaving the San Francisco area. I felt then as I do now that I belong right where I am. I don’t feel so stressed out since having AirHop step in. I am 9 months into the conversion from hostel to vacation rentals and I am enjoying the heck out of it. I pinch myself daily that I own a business in town and having a great time doing it!
9. What is unique to your property?
The land was purchased at the turn of the 20th century for $700.00. I like the fact there is still some original features to the house. Location is perfect, garden grounds is sweet, off street parking,accommodates up to ten people in the house and walk everywhere in town.
10. Why do you feel that your property is a good fit for short term rentals?
The money is there and definitely pencils out as a short term and not as a long term rental!
11. What are some ways AirHop goes above and beyond to meet customer expectations?
I love, love, love the fact that the standards are high with AirHop! The vacation rental owners needs to meet those expectations...period! There is no room for mediocrity!The consistency of my guests mentioning they have heard from Airhop on check in info is important. Guests who are new to renting have direction and information needed for a great experience.
12. If other people were interested in renting their property out, what advice would you give?
I am hands on! I know some are not….. but for me, I want to protect my nest egg…. this is my livelyhood! Then tell people to sign on with AirHop! (I have done this on several occasions!)
13. You have 40 reviews between your two rentals and a 4.85/5 star rating! Please speak to how you have done this.
I strive for perfection…. and wish it were 5 stars! I realize you cannot please everyone, but I want my guests to have the best possible experience. Cleanliness is huge! I know when I stay at any VRBO, AIRbnb or hotels, etc….it had better be clean! Someone’s DNA is a huge turnoff! I am literally on all fours, scrubbing and cleaning the floors, I re-inspect after everything is cleaned to make sure nothing has been missed! Yep...I guess I am obsessive compulsive! I want my guests to feel comfortable and ready for their vacation. The guests contact me or I them, and that personalconnection confirms, sets the tone for a positive experience! I love improving the garden, finding things to make the house and cottage homey.
Click Here to Book Now!